Refund policy

Return Policy

15-Day Return Window
We offer a 15-day return policy. You have 15 days after receiving your item to request a return.

Return Eligibility
To qualify for a return, the item must be unused, unworn, and in the same condition as when received, with tags attached and in its original packaging. Proof of purchase is also required.

How to Initiate a Return
To begin a return, contact us at info@noglubeauty.com. Once your return is approved, we’ll provide a return shipping label and detailed instructions. Items returned without prior authorization will not be accepted.

Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged or incorrect item, contact us immediately so we can resolve the issue.

Non-Returnable Items
For hygiene reasons, items that have been opened (seal broken), used, or are undamaged cannot be returned or exchanged.Please contact us if you have specific concerns about your item.

Sale Items and Gift Cards
Unfortunately, we do not accept returns for sale items or gift cards.

Exchanges
The quickest way to get what you need is to return your item and place a new order once your return is approved.

Refunds
After receiving and inspecting your return, we will notify you if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Note that banks and credit card companies may require additional time to post refunds. If you haven't received your refund within 15 business days of approval, please contact us at info@noglubeauty.com.

Return Address
PO Box 2125
HOTHAM HILL VIC 3051

For any return-related questions, reach out to us at info@noglubeauty.com.